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Guest Book

Clair Marsh

2008-05-03

What a great site this is. Everything is well presented and easy to understand. Pricing is straight forward. I look forward to planning my trip with Ost West.

Clair Marsh

Milan

2008-04-05

I am impressed! very good site, and informations.

Ost-West Team

2008-02-04

This is our new guest book. Please, write your comments here. We are always happy to hear from you!

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Terms and Conditionsprint version

Our Cancellation Policy

Any change or cancellation of our services after our confirmation of your booking is a subject to our cancellation policy. Please note that the below is true for individual travellers or a group of no more than 6 people.

  • Any changes or cancellation of our services made before our confirmation – free of charge.
  • A cancellation of our services made after the confirmation and up to 8 days prior to the start of the agreed service is a subject to the administrative fee of 5% of the total price of service.
  • A cancellation of our services made between 8 days and 72 hours prior to the start of the agreed service is a subject to the administrative fee of 15% of the total price of service.
  • A cancellation of our services made after the above 72 hours deadline or a no-show is non-refundable (you loose 100% of your money)

    Administrative fees applicable to Cancellation of Train Tickets are as follows:

  • A cancellation made at 46 days and more prior to the actual departure dates is free of charge
  • A cancellation made at 45—35 days prior to the actual departure dates is a subject to the administrative fee of 5% of the ticket price
  • A cancellation made after 35 days and up to 72 hours prior to the actual departure dates is a subject to the administrative fee of 30% of the ticket price
  • A cancellation of your tickets made after the above 72 hours deadline or a no-show is non-refundable (you loose 100% of your money)